Consultations are by appointment only. Appointments can be made by telephoning the surgery, on-line via this website, via our App, or in person at reception.
We now offer a triage based appointment system. This means that if you require an appointment, you will receive a phonecall from one of the GP's to assess you. If safe to do so, they may resolve the issue over the phone. However, if the doctor needs to see you face-to-face, then they will discuss this with you and book you a convenient appointment.
PLEASE NOTE: We will always aim to call you at a convenient time, therefore please let Reception know what time you are available to take a call (for example during your statutory break if you are working). If you have a medical condition which means you are not able to be triaged over the phone (for example, hearing problems, or speech/communication problems), then please let us know.
You are free to book appointments with the doctor of your choice, however, should the doctor be unavailable you will be offered an alternative appointment with a different GP. You may prefer to wait to see a particular GP and this may result in you having to wait more than 48 hours. Should you be unable to keep an appointment please contact the surgery to advise of a cancellation giving as much notice as possible so that the appointment slot can be offered to another patient.
We now offer an SMS text message appointment reminder and cancellation service. If you have registered your mobile phone number with us, you will receive a reminder text message 24 hours before your appointment. If you need to cancel your appointment, simply reply, texting cancel to the number contained in your reminder.
Home visits are reserved for the truly housebound and those that are so incapacitated that they cannot be brought to the surgery. Visit requests are judged on the clinical need, please telephone as early as possible in the morning. The doctor will usually telephone you back to discuss the clinical problem prior to attending. In virtually ALL cases children can be safely brought to the surgery (or the emergency centre during out of hours) for a more thorough assessment.
In An Emergency
There is always a doctor on-call. If you need a doctor urgently at any time please telephone the surgery or NHS 111
Out of Hours
Outside of normal working hours please contact NHS 111 for medical help & advice. NHS 111 is free to call from both mobile phones and landlines and they can arrange out of hours appointments with local GPs if necessary.
Telephone Advice & Results
Please telephone after 2pm for the results of tests/investigations.
To seek medical advice over the telephone please arrange a telephone consultation with the GP of your choice who will aim to call you back at a specified time. Please remember to also ensure your mobile phone is well charged and that you check your home voicemail if you feel the doctor hasn't called. It is surprising how many patients are completely unaware that their telephone provider gives them a voicemail facility on 1571 !
Please give 48 hours notice in writing for your repeat prescriptions, remember Saturday and Sunday do not count as working days. We can accept requests in writing, by fax or via this website only at the present time. Please do not telephone requests (unless you are registered as housebound) as there is the potential for serious errors if the names of medications are misheard. You can order a repeat prescription by clicking here.
It is now a contractual obligation to publish GP earnings on the practice website. Anybody with a desire to see this information please click here