The practice list is now UNDER INFORMAL LIST MEASURES for new registrations - please see link on Surgery News on 12/3/18
This situation is regularly reviewed both by the practice and South Sefton CCG
The practice offers disabled access with a disabled W.C. and also has a hearing induction loop for the hard of hearing. Animals are not permitted except guide dogs for the visually impaired or hard of hearing.
Should an interpreter be required please advise the receptionist at the time of booking the appointment.
All patients are welcome to bring a relative or friend to accompany them at their consultation.
Chaperones can be arranged during consultations at the request of either the doctor or patient.
The practice is an appointed GP training practice. GP Registrars are fully qualified doctors with a minimum of 3 years post qualification experience. They join the practice for a period of between 4 and 12 months to gain experience in family practice. From time to time their consultations are video recorded for training purposes, this is only undertaken with written patient consent and that consent can be withdrawn at any time.
Records are dealt with in accordance with the Data Protection Act and disclosure to any third party will only be made with the written permission of the patient or their parent/guardian in the case of minors under the age of 16. Access to information by the patient is dealt with under the Freedom of Information Act.
Glovers Lane Surgery operates a strict no smoking policy.
We follow a non-discriminatory policy with regard to both patients and staff.
Suggestions for improvements and compliments are always welcomed, there is a suggestion box in the waiting room, or you can leave your comments and feeback via the online form on the Contact Us page.
We hope that you never have cause to complain, however if such an occasion arises, we would hope that an informal discussion with the Practice Manager would enable any situation to be resolved. We do have an in house complaints procedure in common with all primary health care teams, and a leaflet to explain the process is available from reception. You can access information about our complaints procedure by clicking here
The practice reserves the right to remove violent or abusive patients from its list and will do so in writing in line with NHS and South Sefton CCG Policy.